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| Terms & Conditions |
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• Minimum opening order $300, reorder $200.
• Orders below the minimum order will receive an automatic
$50 surcharge.
• All orders shipped FOB Miami, Florida unless otherwise
noted.
• Prices are subject to change without notice.
• Prepayment,Visa/MasterCard, Discover, American Express
or C.O.D. terms for first order are required, C.O.D. orders
must not exceed $750.
• All C.O.D. shipments will have an additional UPS charge of
$10 per shipment due at time of delivery. Rate subject to
change without notice.
• Customer agrees to pay all collection costs and attorney
fees, as well as interest at the rate of 1.5% per month on any
unpaid balance or the maximum rate allowed under applicable
law.
• A fee will be charged for any returned checks.
• For tax exempt sales, customers are required to supply
FOH® with a copy of their State Sales Tax Certificate.
• Please examine your order upon arrival for any discrepancies.
Claims must be reported to Customer Service within
ten (10) days of receipt.
• Any damage or loss must be claimed by consignee
with carrier.
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• No returns will be accepted without FOH® return authorization
(RA) number and must be received in saleable condition
and it its original packaging at our Warehouse.
• Customers returning merchandise will be charged a 20%
restocking fee and all freight charges.
• All cancellations must be received in writing, have prior
authorization and a confirmation number issued by FOH®.
• Orders shipped via pallet will incur a $5 charge per pallet.
• All orders billed outside the continental US must be prepaid.
• Shipments are subject to a $10 handing fee for orders
under $1,000. Orders greater than $1,000 are subject to a
1% handling fee not to exceed $150, including shipments sent
third party collect or using own account.
• To request credit terms, customer must submit signed
FOH® credit application. Terms are extended at FOH’s
discretion.
• Credit terms will be revoked on delinquent accounts. FOH®
will not ship to accounts with a past due balance until payment
is received.
• All orders must be submitted in writing.
• Sample Requests will receive a 50% discount off of List Price
and will receive Net 30 Day Terms. Samples returned within
the 30 Day period will receive a full credit and will not be
subject to a 20% restocking fee. All sample requests over $75
for first time orders require prepayment.
• All custom items, including custom chopsticks, require 100%
prepayment prior to production commencement.
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