Terms & Conditions

• Front of the House® products are available through authorized dealers only. Please contact Front of the House® to locate a dealer in your area.

• Orders not meeting specified dealer terms may be subject to a surcharge.

• All orders must be submitted in writing.

• Purchase orders must be placed in current case pack quantities.

• All special and custom orders require 100% prepayment.

• All orders ship Ex-works Miami, FL and/or Los Angeles, CA unless otherwise noted.

• Prices are subject to change without notice.

• All international orders require prepayment.

• To request credit terms, customer must submit signed FOH® credit application. Terms are extended at FOH's® discretion.

• Credit terms will be revoked on delinquent accounts. FOH® will not ship to accounts with a past due balance; these accounts will be placed on a credit hold until payment is received. In addition, any reserved product(s) will be returned to open inventory.

• Invoice deductions must be authorized by our Accounting Department within 10 days from invoice date. Non-qualifying deductions will not be accepted and will result in a $75 administrative fee payable upon receipt.

• Customers approved for our early payment discount program must comply with the terms of the agreement. Early payment discounts only apply to payments made and received within 10 days of invoice date. This incentive may be revoked at FOH's® discretion at any time. Any non-qualified deductions will be considered non-compliance.

• All payments must be made in US currency, drawn from a US bank, and made payable to FOH®, Inc. We strongly suggest that payments from all international orders, including Canada, are remitted via wire transfer or using a major credit card.

• Customers agrees to pay all collection costs and attorney fees, as well as interest at the rate of 1.5% per month on any unpaid balance or the maximum rate allowed under applicable law.

• A fee will be charged for any returned checks. Additional charges may apply.

• For tax exempt sales, customers are required to supply FOH® with a copy of their State Sales Tax Certificate.

• Please examine your order upon arrival. Any discrepancies must be reported to Customer Service within Ten (10) days of receipt.

• Before signing BOL, please ensure that FOH® security tape and shrink wrap are intact. Any damage or shortage must be notated on delivery ticket at the time of delivery and must be reported to our Customer Service Department within 48 hours.

• No returns will be accepted without FOH® return authorization (RA) number and must be received in saleable condition and in its original packaging at our Distribution Center.

• Customers returning merchandise will be charged a 20% restocking fee and all freight charges.

• All cancellations must be received in writing, have prior authorization and a confirmation number issued by FOH®

• Customers are solely responsible for original freight costs as well as any additional shipping fees involved with their order. If Inside Delivery, Arrival Notification & Lift Gate Service is provided, an additional shipping invoice will be created and sent at a later time.

• International shipments: Customers are solely responsible for payment of import VAT fees, brokerage fees, duties and taxes incurred with their order.

• Orders shipped via pallet will incur a $9 charge per pallet.

• Shipments are subject to a $10 handling fee for orders under $1,000. Orders greater than $1,000 are subject to a 1% handling fee not to exceed $150, including shipments sent third party collect or using own account.

• FOH®, Inc. reserves the right to refuse return authorization on special order product(s). Product(s) that have been specifically produced (custom orders) for a given customer may not be returned.