Terms & Conditions

Dealer & Product Availability

Front of the House® and room360® products are available through authorized dealers only. Please contact FOH® Worldwide to locate a dealer in your area.

Intellectual Property

FOH® Worldwide holds intellectual property rights, including trademarks, copyrights, design patents, and utility patents. FOH® will enforce these rights using any and all legal means.

Purchase Orders

• All purchase orders must be submitted in writing via email or fax.
• Purchase orders must be placed in case pack quantities.
• Purchase orders with errors or incomplete information will not be processed and will be returned to the Dealer for revision.
• The Dealer is solely responsible for the accuracy of submitted orders. FOH® may reject changes or pricing adjustments to orders that have already shipped and invoiced.
• Orders not meeting dealer terms may be subject to a surcharge.
• All special and custom orders require 100% prepayment before production.
• Prices are subject to change without notice.

Shipping & Delivery

• All orders are shipped Ex Works (EXW) from an authorized FOH® Distribution Center.
• Freight quotes are valid for 10 days and may include fuel surcharges.
• Orders shipped via pallet will incur a charge per pallet, based on destination. Pallet fees are subject to change without notice.
• Customers are responsible for original freight costs as well as any additional shipping fees involved with their order.
• Additional shipping invoices may be issued for services such as Inside Delivery, Arrival Notification, or Lift Gate.
• Incorrect delivery addresses on purchase orders will result in separate invoice charges payable upon receipt.

Inspection & Claims

• Upon receipt of shipment, and before signing the BOL, please ensure that FOH® security tape and shrink wrap are intact. Any damage or shortage must be noted on the delivery ticket at the time of delivery and reported to both the carrier and FOH® Customer Service within 48 hours.
• Inspect all shipments upon arrival for any discrepancies. Claims must be reported to Customer Service within ten (10) days of receipt.
• Any damage or loss must be claimed by the consignee directly with the carrier.

Taxes & VAT

• VAT included on quotations, proforma invoices, and sales orders are estimates only. Final VAT will be calculated on the final invoice.
• For intra-community VAT-exempt sales, customers are required to provide FOH® with both their VAT number and a copy of their VAT Exemption Certificate.
• Customers are solely responsible for payment of applicable sales taxes, import VAT, brokerage fees, duties, and any related charges.

Credit Terms

• To request credit terms, customers must submit a signed FOH® credit application. Terms are extended at FOH®’s discretion.
• Failure to adhere to terms may result in revocation of credit terms and the account moving to prepaid status.
• Credit terms will be revoked on delinquent accounts. FOH® will not ship to accounts with a past due balance; these accounts will be placed on credit hold until payment is received.
• Any reserved products will be returned to open inventory.

Invoices, Deductions & Discounts

• Invoice deductions must be authorized by FOH® Accounting within 10 days of the invoice date. Non-qualifying deductions will result in a $75 administrative fee payable upon receipt.
• Customers approved for FOH®’s early payment discount program must comply with the terms of the agreement. Discounts apply only to payments made and received within 10 days of the invoice date. This incentive may be revoked at FOH®’s discretion at any time.

Collections & Fees

• Customer agrees to pay all collection costs and attorney fees, as well as interest at the rate of 1.5% per month on any unpaid balance.
• A $35 fee will be charged for any returned checks.

Payments

• Payments via check or credit card must be in USD.
• Wire transfers may be made in USD, EUR, or GBP. Customers shall pay for all outgoing wire fees and currency conversion costs.

Returns & Cancellations

• No returns will be accepted without an FOH® return authorization (RA) number.
• Items must be received in saleable condition and in their original packaging at the address specified on the RA.
• Customers returning merchandise will be charged a 20% restocking fee and all return freight charges.
• All cancellations must be received in writing, have prior authorization, and a confirmation number issued by FOH®.